It is our greatest hope that all of our passengers enjoy the time they spend with us. Our aim is to provide an interesting and informative tour of our bay and their inhabitants. A combination of our local knowledge, experience, educated guesswork, and luck allows most of our guests a chance to see wildlife, however unpredictability is a part of our business. If your expectations exceed these natural limitations, then perhaps you should reconsider wildlife viewing in a natural setting. The animals we watch are WILD, therefore we cannot guarantee sightings on 100% of our trips. However, on any trip that does not sight the specific animal we’re targeting, we will issue our passengers a “RETRIP VOUCHER”. These guarantees have NO EXPIRY DATE and will be reissued as many times as it takes for you to sight the animal you were looking for.

PLEASE NOTE: THIS IS NOT A MONEY BACK GUARANTEE AND IS GOOD ONLY FOR THE PASSENGERS NAMED ON THE TICKET.

Please accept this guarantee as a token of our goodwill and with our sincere desire to have you join us again!