Our Guarantee
It is our greatest hope that all of our passengers enjoy the time they spend with us. Our aim is to provide an interesting and informative tour of our bay and their inhabitants. A combination of our local knowledge, experience, educated guesswork, and luck allows most of our guests a chance to see wildlife, however unpredictability is a part of our business. If your expectations exceed these natural limitations, then perhaps you should reconsider wildlife viewing in a natural setting. The animals we watch are WILD, therefore we cannot guarantee sightings on 100% of our trips. However, on any trip that does not sight the specific animal we’re targeting, we will issue our passengers a “RETRIP VOUCHER”. These guarantees have NO EXPIRY DATE and will be reissued as many times as it takes for you to sight the animal you were looking for.
PLEASE NOTE: THIS IS NOT A MONEY BACK GUARANTEE AND IS GOOD ONLY FOR THE PASSENGERS NAMED ON THE TICKET.
Please accept this guarantee as a token of our goodwill and with our sincere desire to have you join us again!
YOU ARE IN FOR AN EXPERIENCE!
In Plettenberg Bay we have an unusual launch method known as the dolly trailer system, where our passengers remain on the boat while it is pushed into the sea.
At no time are you out of our hands. We meet you at our shop in Central Beach, where your tour guide kits you up ready for your journey, and then we make our way down to the beach, where you are greeted by your skipper.
Once you are on board, your skipper and tour guide provide you with invaluable information about the marine life and the environment. And for the thirsty there are refreshments served during your cruise (sorry, non-alcoholic beverages only!). You complete your seafari back at our shop with a hot cuppa, along with great memories!
Your safety and enjoyment are our prime concern. All our vessels are fully licensed and skippered by professional SATOUR accredited Tour Guides.
